Scheduler

Do you want to work at one of London's top educational establishments? We are recruiting for an exciting role at London South Bank University Contract. This went live in June 2024 for a 5 year term.

This role will work with in the Hard Services engineering team supporting the team.

The Scheduler will;

• Using the CAFM system and processes, ensure that the correct engineering resource is deployed to achieve first time fixes for customers.
• Using the latest scheduling software, manage the delivery of jobs allocated to the engineering delivery. This will range from using internal engineers to subcontractors as appropriate, with the aim of ensuring that the job is attended within the specified SLAs.
• Once attendance has been met the Scheduler will also manage the completion of the job as well as ensuring that all parts and materials are accounted for, and all required documentation is completed.

The role involves scheduling both reactive works, ensuring that tasks are assigned to the appropriate resources based on location, expertise, and response time targets. The job requires accurately recording all job-related information in relevant systems and optimizing engineer productivity by ensuring efficient use of their workdays. It also includes following up on jobs marked incomplete by engineers, reassigning them as necessary. The position may involve arranging third-party attendance and managing Purchase Orders and Work Requests, ensuring all tasks are completed within required response times and costs. Additionally, communication with stakeholders must be handled professionally and promptly, with non-productive time accounted for in the system. The role also entails escalating issues related to jobs, clients, or engineers and maintaining full audit trails. Adherence to company policies and procedures is essential, and the role includes reporting any deficiencies in systems or equipment that could impact service delivery, safety, or the environment. The ideal candidate should have experience in service delivery or contact environments, strong IT skills, excellent communication abilities, and the capacity to work well under pressure in a fast-paced setting.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee.

When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie's 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.