Senior Infrastructure Engineer

Job Description

On behalf of DWP, we are looking for a Jira/Confluence Administrator for a 12 month contract (Inside IR35) based hybrid in any DWP Hub 2 days per week.

The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK's biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.

Working with DWP, you will be helping us to drive our priorities to:
* Help people to move into work and support those already in work to progress, with the aim of increasing overall workforce participation
* Help people to plan and save for later life, while providing a safety net for those who need it now
* Provide effective, efficient, and innovative services to the millions of claimants who rely on us every day, including the most vulnerable in society
* Improve experience of our services while maximising value for money for the taxpayer.

Jira/Confluence Administrator - DWP is rationalising its Atlassian installations for the Universal Credit digital programme and is looking for an experienced Jira/Confluence administrator to lead, design and perform the migration, in addition to providing ongoing business-driven enhancement and administration of Jira and Confluence.

SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance.

Key areas of enhancement are:
* New, bespoke Jira projects to support the business needs of teams within Working Age Services (inclusive of Universal Credit)
* Integration with Service Now to enable strategic incident management approach
* Performance tuning

We need someone who has a deep understanding of Jira and Confluence administration and how this can be safely applied in a complex environment that covers software & IaaS development, product support and user-centric design. UC is an agile project development environment, so you will be expected to work closely with users to understand their needs and provide a solution that meets the needs they have described, all at pace.

We are looking for expert-level knowledge and deep experience in:
* Jira and Confluence
* Atlassian plugins (including writing groovy for script runner)
* Safely migrating Jira and Confluence projects/spaces and users to a new installation
* Co-designing effective Jira workflows/schemes with delivery leaders
* Designing and running an administration function fit for regular requests for new users, new spaces, customised Jira workflows/schemes for projects etc
* Reviewing and improving security groups and roles to improve ease of management
* Optimising and improving Jira/Confluence performance

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident

As a member of the Disability Confident Scheme, DWP guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant

DWP guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".