Desktop Support, Deskside, Service Desk, 2nd Line

Job Description

Desktop Support, Deskside, Service Desk, 2nd Line

Desktop Support analyst required for a leading financial services organisation based in Canary Wharf.

The successful candidate will be responsible for providing hardware and software support direct to users. This will be based on a working model of incidents, tasks, changes, problems, and escalations which are all subject to KPI's and SLA's.

You will be responsible for the timely delivery of services subject to SLA's and KPI's, and where applicable Service Improvement plans.

Limited company engagement is permitted; IR35 determination is the responsibility of the Limited company providing services prior to commencement.

This is a FULLY ONSITE contract assignment.

Skills and experience required: -

• Hardware Support
• Software Support, such as Windows (O365, Win 11) , macOS, Linux
• System Upgrades and Maintenance
• Security, Virus, Malware Removal (In conjunction with the IT Security team)
• General Networking and Connectivity
• Hardware & Peripheral Setup and Configuration: Assisting users with setting up and configuring peripheral devices such as printers, scanners, and external storage devices.
• Providing documentation, guides, and training sessions.
• IT Asset Management
• Major incident Support: providing support where required on Major incidents, testing, trouble shooting, remediation works to bring service/s back on-line.
• Joiners/Movers/Leavers - provide the right level of support required to support each of these functions, from building and providing new laptops, install software required, taking receipt of old laptops, freeing up licences etc.