IT Support Analyst

Job Description

We are partnered with a client who is looking for an IT Support Analyst who can support the field engineers with technical issues over the phone. This is not a field job - 2/3 days Hybrid in Dublin North. Remote troubleshooting support structure in place, they need basic IT and good analytical skills, fielding calls form engineers, understanding of networks.

Role: TWO L1.5 Support Engineers (French-Speaking & Italian-Speaking)
Contract Duration: 3 months (potential extension)
Location: 3 Days On-site in North Dublin

Role Overview:

Our Client is seeking two L1.5 Support Engineers to assist with the rollout of a new EPOS (Electronic Point of Sale) system. These engineers will provide technical support to clients via phone, email, and remote troubleshooting, ensuring a smooth deployment and ongoing system stability.

• One engineer must be fluent in French
• One engineer must be fluent in Italian

Key Responsibilities:

✔ Provide L1.5 technical support for the EPOS system rollout.
✔ Assist clients via phone, email, and remote support tools.
✔ Troubleshoot hardware and software issues related to the EPOS system would be an advantage
✔ Escalate complex issues to L2/L3 teams when necessary.
✔ Document troubleshooting steps and contribute to knowledge base updates.
✔ Work closely with internal teams to ensure a smooth transition during the rollout phase.

Required Skills & Experience:

🔹 Previous experience in IT support (preferably with EPOS or retail systems).
🔹 Strong technical troubleshooting skills.
🔹 Excellent communication and customer service abilities.
🔹 Fluency in French (for one role) or Italian (for the other role).
🔹 Ability to work in a fast-paced environment and meet deadlines.

Interested to discuss the role further?

Let me know your availability alongside the best contact number to reach you on.

GCS is acting as an Employment Agency in relation to this vacancy.

GCS is acting as an Employment Business in relation to this vacancy.