Careers Senior Customer Support Advisor

Join Cambridge University Press & Assessment as a Senior Customer Support Advisor, where you'll be responsible for resolving advanced technical and administrative queries, ensuring seamless service for our global customers. As part of a world-class team, you will play a crucial role in supporting exam centres, schools, and learners worldwide., As a Senior Customer Support Advisor, you will:

• Investigate and manage the most complex queries, ensuring effective prioritisation and resolution.
• Identify trends and recommend process improvements to enhance customer experience.
• Support junior staff by sharing expertise, managing knowledge bases, and leading training sessions for team members in Cambridge and Manila.
• Act as a subject matter expert, representing the customer support team in cross-departmental meetings.
• Ensure accurate documentation for systems, processes, and customer support operations.