Careers Sales Support Executive

This Sales Support Executive will play a key part in supporting sales activity through sophisticated data analysis, as well as helping to grow our business in line with the organizational strategy, targets, policies, and processes. You will contribute to the development of successful business relationships with both new and existing customers, ensuring the continued success and growth of our offering., * Strategize sales activities and campaigns, understand strategic business challenges and priorities, analyse information, prioritise critical opportunities and develop execution plans.

• Customer engagement: Build a good understanding of target customers and their business, focus on retention and ensure customers achieve their business outcomes using our products and services.
• Develop and maintain solid, positive, long-term professional relationships with customers, prospects and key partners, including Universities, Government, R&D institutions etc.
• Develop a solid working knowledge of the company's products and market. Regularly review the product portfolio.
• Regularly run reports related to usage, turnaway and publishing data.
• Support with tender preparation, tender handling process and processing price quotes.
• Coordinate the quoting and contract process with relevant stakeholders.
• Contract management (creation, maintenance and renewals) with contract management software.
• Day-to-day order processing and customer enquires execution, issue resolution
• Identify the need for sales materials and coordinate.
• Collaborate closely with internal teams (e.g. Marketing and Customer Services)