Charity Coordinator - 12 months FTC

Hybrid working, 2 days in our Handforth Office / 3 days WFH

We could consider full-time or part-time options 

About the Role

Working within a small team, you will be accountable for relationships with the Foundation’s beneficiaries, ensuring activities continue to support the Foundation in delivering its aims and objectives and ensuring these align with the goals of the Pets at Home Group. You will ensure activities are delivered in a way which protects the reputation of both the Foundation and the Group. 

Pet Club Lifelines key responsibilities will include:

• Management of the issuing of over £500k Lifeline vouchers every 3 months to all beneficiary charities, from utilising financial data to calculate the value of the vouchers to distribution via an online platform
• Prompt response to all enquiries from beneficiary charities in the Pet Club program and Pets at Home stores including reissuing of vouchers
• On-going review of all charities on the scheme (over 700) to ensure they are compliant with the eligibility criteria and abide by the scheme’s terms and conditions
• Working with the Partnerships team to develop opportunities for wider support for charities
• Regular communication to all charities on the scheme, around voucher usage, providing impact stories for use in communications to Pet Club members
• Review of voucher spend within the scheme, providing data to the Charity Team to assist with decision making on Grant Applications for financial support
• Communicate to Pets at Home colleagues the support and impact of the Pet Club Lifelines to build support and engage colleagues, driving sign ups

Donated Stock key responsibilities:

• Management of the donated stock program, supporting the Distribution teams with supplying pallets to charities on the program
• Continuous review of the processes involved in pallet distribution to streamline and improve the program and reduce time for colleagues across the Distribution Centre and Store teams

Fundraising

• Management of the reward program for colleagues across the business, including the three national fundraising appeals, challenge events and lottery recruitment drives, acknowledging those colleagues and teams who go above and beyond to support the Foundation
• Organisation of the reward days / incentives following the national fundraising appeals, including determining the winners, allocation of spaces, reward distribution and all logistics, working within the budgets set

Other Key Responsibilities 

• Management of the payments process on behalf of the Charity team, including payment of grants and all invoices, raising purchase orders and sending remittances
• Accurately uploading all the payment information into the banking system (Xero) and formatting of payments to be issued by the bank
• Providing detailed reports and explanation of payments for approval from the Trustees
• Management of the general Charity inbox, responding directly to all enquiries or distribution to relevant team members and reviewing template replies to ensure accuracy of information
• Skills/experience required
• Excellent written and verbal communication skills, not being scared of picking up the phone
• Accuracy and attention to detail - a must
• Ability to build and maintain relationships with internal and external stakeholders
• Ability to work independently
• Strong organisational skills: ability to multi-task, plan ahead and meet deadlines
• Fluent in Microsoft Office and learning on your feet when you need to use any other software

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you.