Customer Service Advisor

Job Description

Join Our Team as a Senior Customer Advisor at Lloyds Banking Group!

Location: Edinburgh, Citymark 150 Fountainbridge Office
Division: Investment, Pensions & Insurance (IP&I)
Contract: Full-time, 35 hours per week (Monday to Friday, shifts between 8am and 6pm)
Pay Rate: £13.49 per hour
Work Style: Hybrid (at least two days per week in the office after training)
Training: Comprehensive 6-8 week training program at our modern Edinburgh city centre
office

About the Role:
Are you passionate about delivering excellent customer service? Do you thrive in a dynamic
and supportive work environment? Join us as a Senior Customer Advisor and play a crucial
role in supporting millions of Lloyds Banking Group's Life, Pensions, Investments, and
General Insurance customers. Based in our Health Claims or Protection support team, you'll
handle complex enquiries and perform essential administrative tasks.

Key Responsibilities:
* Handle customer queries with empathy and a commitment to resolving issues at first touch
whenever possible.
* Provide critical services, ensuring customers feel valued and supported.
* Act with skill and diligence, treating customers sensitively and helping them move forward
with their futures.
* Collaborate closely with colleagues to foster a caring and supportive work environment.
* Identify and suggest improvements to enhance customer journeys and experiences.

Skills Required:
* A passion for delivering excellent customer service and putting customers first.
* Ability to establish rapport quickly and provide a high level of customer experience.
* Empathy and prioritization of vulnerable customers' needs.
* Adaptability to change and a commitment to personal development.
* Attention to detail and the confidence to suggest improvements.

Why Join Us?
* Be part of a team that values your contributions and supports your growth.

* Enjoy a hybrid work style that offers flexibility and work-life balance.
* Benefit from comprehensive training and continuous development opportunities.
* Work in a modern, dynamic office environment in the heart of Edinburgh.

Selection Process:
* Screening call with your BA representative
* Online registration (personal details, career history, CV upload, and relevant questions)
* Situational behavioural/judgement testing (11 questions)
* One-way competency-based interview (6 questions via video link)
* 15-minute Microsoft Teams interview with Lloyds
* Pre-offer and vetting process

Ready to make a difference? Apply now and join us in delivering exceptional service to our
customers!

CCNorthwest