ON-TRAIN - TICKET EXAMINER

Job Description

We have an amazing opportunity for you to work with a four times accredited Top Employer
who played a critical role in keeping people moving during the pandemic, with services
helping get key workers and others to where they needed to be.
This fantastic organisation in the rail industry values their people and aims to inspire, attract,
and keep the best talent and provide their people with a safe and inclusive place to truly
thrive at work.
They are dedicated to helping to close the diversity gap across the rail industry and
particularly welcome applications from young people, women, people from ethnically diverse
backgrounds, LGBT+ people and people with a disability.
Supporting diversity and inclusion is a big part of who they are, they are not looking for
people to fit into their culture but add to it. Proactively embracing diversity across the
workforce.

Job Title: ON-TRAIN - TICKET EXAMINER
Location: Glasgow Central
Salary: PRO RATA £30,543 per annum on completion of training. The trainee salary is
£21,193 per annum.
Training: 7 days commercial training and a 2-day Induction programme.
Contract: Permanent
Hours: PART TIME 15hrs per week.
Various shifts & weekend working.
Monday - Sunday earliest start time 04.19 latest finishing time 01.00 hours.

Job Description:
* For many passengers you'll be the face of the organisation that they will remember.
* Creating a first-class impression, and making them feel safe, secure and welcome, should
come as second nature to you.
* You need an eye for detail when checking and issuing tickets, an organised mind when
handling cash and processing card transactions and a level head when patrolling the train
and dealing with overcrowding, travel, customer issues and other situations that might
unexpectedly arise.
* This role will involve assisting passengers with disabilities to board and alight trains and
could involve the use of a portable ramp which weighs up to 15kg, the portable ramp may be
required to be carried the full length of a train.

Skills Required:
We are looking for candidates who have cash handling and customer facing experience.

* We can't stress enough how important it is that you are a "people person" who can manage
all kinds of situations constructively.
* This role is about delivering quality customer service and thinking clearly on your feet.
* Act with integrity at, all times, to provide helpful solutions to passengers and staff.
* To be successful in this role you will demonstrate a commitment to exceeding customer
expectations, have total confidence and ability to deal with conflict situations constructively,
be a real team player and highly proactive.
*Your excellent communication skills will be evident, as will the ability to work alone when
required and be able to demonstrate individual initiative when required.

You don't need to have any experience as your training will include induction, customer
service, commercial skills, first aid, fire safety, disability awareness and conflict management
- will be professionally delivered to give you all the tools you need to master this interesting
role.

You will be rewarded for your contribution with a competitive benefits package that includes:

* Contributory Final Salary Pension scheme
* Free and reduced rate rail travel for you and your family, where applicable.
* Generous holiday allowance
* 3% commission on ticket sales
* Hapi benefits package

Selection process: Microsoft Teams Interview + Final Interview with organisation. The final
stage for successful candidates will be a medical questionnaire.
Appointees must submit at least two satisfactory references, Disclosure Scotland clearance
and complete a six-month probation period.

Medical Fitness: Due to the nature of the post and rail industry safety requirements there are
certain medical & fitness standards that you would require to meet.

CCNorthwest