Business Support Assistant

Job Description

Location: Hove BN3
Rate: £13.49 per hour
Hours: 35 hours per week (Mon-Fri, 9:00 AM - 5:00 PM)
Duration: 6 months with potential for extension/perm
Start Date: Flexible
Notice Period: Maximum 2 weeks

Job Overview: We are seeking a skilled Administrator with previous experience in administrative roles, ideally within financial or banking sectors, to join a dynamic team in Hove. This role offers the opportunity to develop further expertise in financial processes and customer support.

Key Responsibilities:

• Processing and responding to customer inquiries via telephone and email.
• Ensuring customers or third parties fully understand the information provided.
• Supporting the team with appropriate business changes.
• Assisting in maintaining and updating customer accounts.
• Potential to move across three teams: payments, account openings, and account updates, based on business needs.
• Completing regulatory training every quarter.

Requirements:

• Previous experience in an administrative role, preferably in finance or banking.
• Ability to commute 45 minutes to 1 hour to the office.
• Flexibility to work across different teams after initial training.
• Strong communication skills, both written and verbal.
• Ability to process customer inquiries efficiently and accurately.
• No holidays allowed during the first 8 weeks of training.

Additional Information:

• The role involves 90%+ administrative tasks with minimal telephony.
• You will be part of a team of 10-15 members, working collaboratively to deliver high-quality service to customers.
• The initial team assignment will focus on one of the following areas: payments, account opening, or account updates.

CCNorthwest