Customer Service Agent

Job Description

Job Advert: Customer Service Advisor - Monday to Friday (No Weekends)
Are you enthusiastic, positive, and customer-focused? If so, we have the perfect opportunity for you to join our team as a Customer Service Advisor!

About the Role

In this inbound customer service role, you will manage 150-200 calls daily, providing excellent support and building rapport with customers by:

• Resolving queries over the phone.
• Setting up payment plans.
• Up-selling products and services.
• Creating new customer accounts using Five9 phone system and their management program.

Key Details

• Hours: Monday to Friday, with no weekend work. Hours are fixed and cannot be adjusted.
• Workwear: Smart/casual attire.
• Holiday: No leave permitted during the first three weeks of employment.

What We're Looking For

• A positive attitude and a professional approach to problem-solving.
• Commitment to commuting to and from work, whether by driving or other means, as punctuality is essential.
• Strong communication skills and the ability to multitask effectively.

What We Offer

• A fantastic and supportive work culture.
• Regular treat days to celebrate achievements.
• A stable Monday-to-Friday schedule for excellent work-life balance.

Note: Reliable commuting is required due to the fixed working hours.
If you're ready to join a vibrant team where your efforts are valued, apply today! or contact Alison on 01733 968453

Brook Street NMR is acting as an Employment Business in relation to this vacancy.