Hub Advisor - Customer service planning

Job Description

Job Title: Hub Advisor (Brent Hubs)

Location: Brent Hubs Sites (Wembley, Willesden, Harlesden, Kilburn, Kingsbury)
Working Arrangements: In-person across various Brent Hub locations (Not suitable for working from home)

Job Purpose:

The role of the Support Worker is to provide tailored support for vulnerable individuals accessing the Brent Hubs, ensuring their specific needs are met. This role requires a holistic approach, helping connect individuals with in-depth advice and additional support from hub partners or other external agencies when needed. The position will focus on assessing and delivering a range of support and advice services to local residents, ensuring access to critical services.

Key Responsibilities:

Holistic Support Delivery:

Provide tailored support to vulnerable people accessing the Brent Hubs.
Assist individuals in navigating available services and connect them to partner organizations or external agencies when necessary.
Advice and Support:

Deliver expert advice and support in areas including Housing, Council Tax, Benefits, Financial Inclusion, Employment, and Skills.
Accurately assess individuals entitlement to various local and governmental services.
Support individuals in completing necessary applications and understanding their rights and entitlements.
Community Engagement:

Foster a welcoming and supportive environment for local residents accessing the hub services.
Work closely with other hub partners and external agencies to ensure the effective delivery of services and support.
Record Keeping and Reporting:

Maintain accurate records of service users and interactions in line with organizational guidelines.
Monitor the outcomes of the support provided and contribute to service improvements.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.