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Associate Technical Consultant (Document Management)

NEC Software Solutions

Alderley Edge
IT

Role

Company Description

NEC Software Solutions is headquartered in the UK and operates around the world.

We employ more than 3,000 people in six countries, building software and services to get our customers better outcomes.

We traded as Northgate Public Services until 1 July 2021 when we rebranded to align with our owners, NEC. Most of our subsidiary companies did too (APD Communications, i2N, EMIS Care and Charter Systems) but our service design agency still trades as Snook. We have been part of global tech company NEC Corporation since January 2018. Find out more about our business on the Corporate Responsibility and Performance pages.

Job Description

***This is a UK home-based role***

Job Purpose

This is an exciting opportunity for a technically enthusiastic candidate to join an innovative and market leading team.  You'll be part of the Electronic Document Management (EDM) technical consultancy team whose primary role is to maintain EDM application software for our hosted customers. This includes working closely with the DM application support team to resolve Ivanti help desk calls and delivering application hotfixes, patches & upgrades. When demand requires you will assist with the delivery of on-premise DM projects for application upgrades and on-boarding to NEC cloud.

KEY OBJECTIVES

  • apply application software upgrades, patching and technical application support for our hosted customer document management solutions
  • help with customer on-premises upgrades when demand requires
  • respond to customer support calls relating to upgrades and installations
  • maintain and manage pre-sales, training and test applications
  • configure systems to support business design
  • configure third party and NEC integrations
  • facilitate good working relationships across teams and optimise efficiency 
  • Delivery of allocated project tasks to budget and timescales for on-premise customers
  • Highlighting of risks, potential change controls and issues to engagement owners
  • Provide feedback on project status and any foreseen blockers or anything which may affect timescales.
  • Configure back-end systems to support business design
  • Configuration of software platform and NEC solutions, for example SQL Server, IIS, and NEC Document Management
  • Maintain and develop a good all-round understanding of associated NEC product offerings such as land and property, housing and revenues & benefits at a technical level
  • Incorporate and configure third party, service and NEC integration's utilizing knowledge to support project outcomes
  • Utilise knowledge of infrastructure elements to best support project delivery in line with customer commitments
  • Support the improvement of technical and installation documentation
  • Support the testing of installations and upgrades
  • Report any requirements that are not available to have the skills to do the job expected.
  • Be aware of who the point of escalation is for customers relating to technical delivery

RESPONSIBILITIES

  • Delivery of allocated tasks to budget and timescales
  • Highlighting task over-runs to managers with justification
  • Maintaining and developing technical skills and knowledge
  • Working with other teams such as the infrastructure, security and customer IT teams to ensure work is carried out in accordance with NECSWS policies
  • Responsible for Kimble time recording, objective building, reviews and other processes as directed
  • Responsible for interacting with team members.

GENERAL

  • The role is hybrid working from an NEC office 50% and other 50% from home but may involve occasional travelling with overnight stays to satisfy customer engagement and internal meetings
  • The customers require cover between 8am and 6pm Monday to Friday. To accommodate this, in line with the application support desk, the  2x Associate Technical Consultants work alternate weeks 1x 8am to 4.30pm and 1 x 9am to 5.30pm.
  • It is expected that additional/out of hours working is necessary to fulfil the requirements of the role and meet our business objectives. This will include evening and weekend work which will be agreed with you and balanced across the team. Compensation either financial or time of in lieu will be agreed on a case-by-case basis

 

Qualifications

ESSENTIAL SKILLS

  • Evidence of good communication skills, both written and verbal
  • Evidence of configuring and understanding EDM products
  • Evidence of the technical implementation of software solutions in UK Government Departments
  • Evidence of successful EDM software installations at various levels of scale e.g., small scale customers to full corporate deployments
  • Evidence of working with, SQL Server, IIS and infrastructure set up and configuration
  • Evidence of working as part of a technical team
  • Evidence of understanding technical delivery and providing recommendations for technical delivery improvement

DESIRABLE SKILLS

  • Experience of using NEC Document Management
  • SQL Server – various versions
  • IIS configuration
  • Running of Powershell scripts & batch commands
  • Windows (Server & Desktop)
  • Networking
  • Virtual machine & desktop technology

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 
  • 25 days paid holiday with the option to buy/sell (FTE)
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
  • A selection of flexible benefits to suit your individual needs
  • All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. 

OTHER INFORMATION

  • Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
  • All offers are subject to satisfactory vetting, financial probity check, references and occupational health checks. 
  • Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.
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