Planning Lead

Job Description

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role

A new Business Readiness and Operational Change function is being created at Diligenta to support its growth and "One Diligenta" strategy. This function will be crucial for managing the migration and transformation of the BaNCS platform, ensuring excellent customer journeys, and embedding consistent change for customers, clients, and colleagues. The Planning Lead will be responsible for developing and implementing enterprise-level planning, including strategic plans, forecasting, and data visualization to enable informed decision-making across all accounts.

Essentially, this new function and role aim to standardise and improve change management and planning across the entire organization.

Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits

What you'll be doing

• Lead, develop and manage the team of short/ medium term Planners, Schedulers, RTQM & Insight Analyst across all Operational services, including Voice, Back Office and Complaints
• Experience configuring and maintaining a Workforce Management & Optimization solution/s
• Contingency and Recovery planning

• Understand business requirements in context to business intelligence
• Cross - functional collaboration
• Assess Risks and opportunities associated with strategic initiatives and develop mitigation strategies

• Ability to analyse data and "tell the story" in an appropriate and effective way to relevant audiences, what If scenario building

• Has complete accountability for the results and performance of area
• Responsible for developing departmental plans, including business, operational and organisational priorities
• Controls resources and policy formation in area of responsibility
• Guides others in resolving complex issues in their own specialised area and solves complex problems with implications on cross-functional business processes and outcomes.

What we're looking for

• Background with ERP systems and planning software
• Advance Forecasting Models
• Costing & Budget expert
• Proven leadership skills - ability to motivate and develop a high performing team.
• Stakeholder management - able to work effectively with key business and client stakeholders
• Proven presentation skills- both verbal and written