Appeals Administrator

Job Description

Job Title: Appeals Administrator
Contract: Permanent
Salary: £22,308 (increase from April 2025)
Hours: 37.5 hours a week, Monday to Friday, between 8am and 6pm
Start Date: TBC
Location: DINGWAL

About the Role:
We are looking for a detail-oriented and organised Appeals Administrator to join our team in Dingwall. In this role, you will be responsible for handling appeals related to parking fines, a parking fine collection service. You will play a key part in ensuring the smooth and efficient processing of appeals and communicating decisions to customers.

Key Responsibilities:

• Review parking fine appeals submitted to the Dingwall office.
• Assess each case carefully and determine whether the appeal should be approved or declined.
• Communicate decisions to customers in a professional and clear manner.
• If an appeal is declined and the person refuses to pay, transfer the case to Sheffield for potential legal action.
• If the appeal is declined but the person chooses to pay, ensure the payment process is directed to the Denton, England site for continuation.
• Work collaboratively with teams in both Denton and Sheffield to ensure the appeals process is handled efficiently.

Skills and Qualifications:

• Strong attention to detail and the ability to manage multiple cases simultaneously.
• Excellent communication skills, both written and verbal.
• Ability to handle sensitive situations and customer inquiries professionally.
• Previous experience in an administrative role or handling customer service inquiries would be beneficial.
• Proficient in Microsoft Office or similar office software.

Why Join Us?

• Competitive salary with increase from April 2025
• Full-time, permanent position with regular working hours.
• Friendly and supportive team environment.
• Convenient location within Dingwall Business Park.

If you are looking to join a dynamic team and play a key role in an essential service, we want to hear from you!

CCNorthwest