Senior Java Support Engineer

Company Description

NEC Software Solutions (India) 

On 1st July 2021, Rave Technologies became NEC Software Solutions India. This change brought us under the global NEC Corporation brand. We are proud to be part of an organisation with 122 years of experience in evolution with technology and innovation.

We have more than 30 years of experience in providing end to end IT services across the globe and have earned a reputation for delighting our customers by consistently surpassing expectations and helping them deliver robust, market-ready software products that meet the highest standards of engineering and user experience. Supported by more than 1300 exceptionally talented manpower, we are a hub for offshore support and technology services.

We work with diverse industry verticals which include publishing, media, financial services, retail, healthcare and technology companies around the world. Our customers range from two-person startups to $bn listed companies.

For more information, visit at www.necsws.com/india.

About NEC Corporation 

NEC Corporation is a Japanese multinational information technology and electronics company, headquartered in Tokyo, Japan. It is recognised as a ‘Top 50 Innovative Company’ globally and the NEC Group globally provides “Solutions for Society” that promote the safety, security, fairness and equality of society. Their main goal is to help create a safer society with their innovations in technologies.

NEC Corporation has established itself as a leader in the integration of IT and network technologies while promoting the brand statement of “Orchestrating a brighter world.” NEC enables businesses and communities to adapt to rapid changes taking place in both society and the market as it provides for the social values of safety, security, fairness and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential. 

For more information, visit NEC at https://www.nec.com.  

Job Description

Experience :  5 years

Location : Mumbai (Worli/Airoli)

Notice Period : Immediate / 30 days

Job Description :

• Troubleshoot issues across the housing database, integrator, the NEC console and the mobile app.
• Liaise with the support team to provide clear details of their findings.
• Raise defects if they identify an issue with the software.
• Ensure lessons learned are documented to avoid future occurrences.
•  Write scripts to help with investigations and also to clear down customer data, where required
• Debug high quality software using Java Spring Boot
• Communicate and collaborate effectively with the Business Analysts and Product Owners to resolve requirements gaps and conflicts.
• Support developed software within agreed service level targets and quality objectives
• Work effectively in the team
• Provide technical support, guidance and inspiration to other members of the team.
• Promptly escalate issues which cause personal or team development to fall outside of agreed quality or timescale tolerances and to actively contribute to their resolution.
• Pro-actively suggest and implement agreed process improvements that enhance the performance, productivity.
• Actively contribute to the continuous improvement of development processes that enhance the performance and quality of personal and team deliverables.

Qualifications

Additional Information

Good Communication Skills required.