Careers Customer Service Advisor

Are you passionate about making a positive first impression and providing world-class customer support to people all over the world? If so, we want to hear from you!, As a Customer Service Advisor (also known as Helpdesk Analyst) you will provide first-line customer support to Cambridge English exam centres, candidates and teachers based all over the world. For many customers, speaking to a Customer Service Advisor is their first experience of the organisation, so we need great people who can make an excellent first-impression.

About the role

In this role, you will be responsible for providing world-class customer support to customers all over the world, by responding to customer queries via email, phone, webchat and social media.

You will be answering a broad variety of queries about our exams, both for the candidates taking them and the exam centres running them, as well as participating in continuous improvement projects to enable us to provide an outstanding level of customer service.

You will be investigating and interrogating in-house systems, providing first-line technical support to customers using our websites and liaising with teams across the organisation to ensure requests are fulfilled, strictly adhering to fixed SLAs.

If you're enthusiastic, friendly, passionate about customer service and wish to be part of a team where potential inspires progress, we want to hear from you! Please review the job description attached at the bottom of the advert.