Customer Communications Manager

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Good Energy

£45,000-£48,000

Chippenham

Marketing

Role

No day will be the same - here are some of the highlights

We have an exciting opportunity for a passionate communication expert to join the Marketing team and lead on the creation of our customer communications. You’ll be responsible for leading the delivery of engaging, integrated, omni-channel customer communications and retention activity, including regulatory or mandatory changes.

As Customer Communications Manager, you’ll take ownership of all Home and business customer operational and retention communications, creating appealing content that builds trust in our brand and differentiates us from competitors. We put our customers at the heart of everything we do, so this role holds great responsibility. It is also a great opportunity for a passionate writer to work for a business that is World Class and highly inclusive, with a flexible culture.

This role reports into the Marketing Director and is responsible for:

Developing and implementing effective email & postal campaigns to communicate our regulatory and retention activities for domestic audiences.
Project managing key communications to ensure our customers always receive fair, accurate and transparent messaging that is personalised to them.
Working with internal stakeholders to ensure communications are accurate and compliant, as well as delivering business goals.
Thorough reporting and analysis to ensure that any learnings are planned into next communications.

What you'll need to succeed

We're looking for an individual with excellent copywriting skills - both when it comes to presenting complex information in a straightforward way, and when creating communications and content that grab attention. You’ll be happy working independently as managing key stakeholders.

You’ll have experience in a similar role, working on the end-to-end customer communication journey, understanding how to create effective campaigns – right message, right channel, right time.

Essentials:

You should have worked on end-to-end customer communication journeys, understanding how to land the right message at the right time using the most effective channel.
You’ll have excellent copywriting skills, as well as project management skills in multi-functional projects.
You are highly collaborative and able to manage stakeholders at all levels, as well as being comfortable working independently and having autonomy over workload.
You will need to be a passionate, driven person with enthusiasm and be comfortable challenging stakeholders, in order to create excellent customer communications.
Evidenced experience in operational communications across multiple customer touch points.
Desire to work and learn quickly in a fast paced, fun and dynamic environment.
Care about doing a great job and exceeding expectations with the quality of what you do.

Desirables:

Knowledge of and experience in the energy industry.
Able to design, build and test email journeys.

Benefits you can rely on

Great allowances for hybrid working:
🏡 £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
🚆 £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.

📖 £500 annual development allowance: to spend on your chosen development area, whether that’s in your current role, or future roles.

🎁 15% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.

🌞 Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.

💸 Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.

See more of our benefits here.

About Good Energy

We’re Good Energy. Our aim is to help one million homes and businesses to cut their carbon by 2025 – by becoming a one stop shop for everything green…

We provide 100% renewable electricity bought directly from our community of 2000 independent renewable generators. We install heat pumps, an essential tool for getting homes off gas. We support customers to generate and store their own power, by installing solar panels and battery storage. We also develop innovative tariffs to pay small generators fairly for what they export; and to get households involved in balancing the grid too.

If you’re ready to make combatting the climate crisis your job, and believe in our values of being, fair, straightforward, focused, and inclusive; then we want to hear from you. Let’s power a cleaner, greener future together.

Find out more about what makes us different here.

Our Commitment
We're a Committed Member of Inclusive Employers and value people’s differences - we recognise the strength that they give us. We work hard to be a supportive community where everyone has equal opportunities and we encourage applications from people irrespective of background, circumstances, age, disability, ethnicity, religion or belief, gender identity or sexual orientation.

Where are we?
Our office is based in Chippenham, Wiltshire and is conveniently located near the train station, providing green travel options for travel, as well as fast connections to Bristol, Bath, Swindon and London. The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges.

We promote work-life balance and flexibility through hybrid working, which combines both remote and office work. It provides our people with the opportunity to tailor their work schedules to suit their individual needs and preferences while maintaining productivity and engagement.

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