Customer Service Advisor

The role will predominantly involve:

• Deal with customer queries and complaints in a professional manner
• Handle incoming calls and emails with professionalism and courtesy
• Responsibly taking/making inbound and outbound calls ensuring customer service levels are carried out to a high standard
• Ability to deal with inbound calls from Technicians
• Liaise with the Planning Team to resolve customer queries where necessary
• Liaise with Regional Managers for updates in relation to repairs and complaints
• Performing additional ad hoc admin duties