Hybrid Inbound Sales & Customer Service Agent - Dutch Speaking

Job Description

Role - Inbound Sales Customer Service Agent - DUTCH
Location: Hybrid - Head Office in Canary Wharf, London
Salary/Rate: £11,80 + benefits
Commission: Uncapped commission structure rewarded for sales results, paid out monthly. On
target earnings of £5000 per annum
Hours: Full time: 37.50 per week, Between the hours of 8am - 8pm Monday - Friday, 8-
4PM Saturday and 9-4PM Sunday. Shifts will include 1 weekend day every other week with a weekday given in lieu.

Start Date - 11th December

We are looking for a travel agent to join our client's existing team. Our client offers holiday packages to European customers both online and over the phone. Suitable candidates will speak Dutch fluently. Our ideal candidate will be someone who has a passion for customer service and a natural ability to influence sales. The travel agent will be expected to handle incoming calls on behalf of our client, including exploring and understanding customers' needs and expectations.

The role requires you to be a fluent Dutch speaker, have excellent interpersonal skills, and respond to consumers in an empathetic, caring, and friendly manner. You will also be required to have strong English second language capabilities.

Skill Required
● Fluent Spanish and French speaker
● Ability to communicate effectively and empirically with a wide range of consumers and members of the public
● Excellent written and verbal skills in both Finnish and English
● Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through
personalised solutions.
● Customer care experience, preferably within the food industry sector
● strong interest in food and foods for special medical purposes
● IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM Knowledge such as Salesforce will be aplus
● Flexible to work shifts
● Self-motivated and a team player
● To have fun at work!

CCNorthwest