Customer Service Advisor
The Recruitment Co.
£13.60 per hour
Warrington
Call Centre and Customer Service
Role
Job Description
Customer Service Advisor based in Warrington (WA5)
Offering £13.60 per hour, paid weekly - every Friday
Start date: 13th January
Interviews taking place in December
We are recruiting on behalf of our fantastic client based in Warrington, within this role you will be joining an existing team within a customer service department. Full training will be provided!
The Role
- Have a passion and commitment to provide the highest levels of customer satisfaction at each customer contact
- Making outbound calls to customers with outstanding bills, discussing their finances and setting up a payment plan to resolve the debt.
- Ability to deal sensatively with vulnerable customers
- Diagnose customer issues through detailed questioning and active listening.
- Investigate and interpret data held on a number of different systems.
- Manage customer expectations and set and agree timescales for actions to be performed.
- Review own performance statistics and take responsibility for personal development.
- Ability to be able to respond to and resolve written customer contacts.
The Hours: Full time, 37 hours per week.
- Monday - Friday; 8am-8pm,
- Working 1 in 4 Saturdays
- Fixed 4 week rota
The Pay: £13.60 per hour
- Paid weekly, every Friday
If this sounds like the role for you then apply now!
#CCNorthWest
