Service Support Administrator

Are you a customer-focused professional with an enthusiasm for service delivery and problem-solving? Do you thrive in creative environments where you can make a real impact by supporting a diverse, global customer base?

AB Sustain are a rapidly growing business at the forefront of Ag Tech and sustainability solutions, supporting global companies across multiple sectors. As a Service Support Administrator, you'll have an important role in ensuring our internal and external users receive effective service through administrative support, issue resolution, and customer service.

What you'll be doing:

• Respond to customer incidents and requests received via phone, email, or other standard methods.
• Resolve customer issues by clarifying the customer's needs; determining the cause of the problem; selecting and explaining the best solution to solve the problem and escalating where necessary.
• Log all incidents and requests into the ticketing system accurately.
• Conduct system administration requests accurately and efficiently.
• Maintain the System Access Log for internal systems.
• Generate business critical reports accurately and efficiently on request.
• Manage user assets including setup, distribution and return ensuring the asset log is updated accurately.
• Create and maintain support documentation to colleagues and end users to assist with the sharing of knowledge.
• Conduct user training on supported applications when required.
• Receive and collate feedback, appeals and complaints for management review.
• Identify areas of improvement with the process of Service Delivery.
• To follow established Service Delivery processes and work to SLA and OLA deadlines., When you join us, you'll do meaningful work and be rewarded fairly for it. From annual salary reviews and incentive bonus, ongoing career development and enhanced family, financial and wellbeing benefits - these are just some of the ways we reward you - from day one.