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Payments Specialist (12 month FTC)

Good Energy

£25,500
Chippenham

Role

Application Deadline
November 10, 2024

Department
Customer Operations

Employment Type
Fixed Term - Full Time

Location
Chippenham, Wiltshire

Workplace type
Hybrid

Compensation
£25,500 / year

Reporting To
Julie Hughes

No day will be the same - here are some of the highlights

As a Payments Specialist, you will be a key member of the Payments Team, playing a crucial role in ensuring smooth, accurate, and timely payment processes.

 Accountabilities:  
  • Support line managers in achieving team targets by improving productivity, meeting KPIs, and resolving queries efficiently
  • Provide high-quality service to support colleagues in managing customer experiences
  • Follow procedures for approving and processing manual and system-based refunds, as well as held payments
  • Audit accounts to ensure compliance with GSOP regulations, applying them where necessary for late refunds
  • Process remittance files and audit accounts for correct allocation of funds
  • Perform quality assurance checks on automated and proactive refunds
  • Contribute to refund project work, tracking progress, and reporting outcomes
  • Ensure accurate record-keeping, both internally and with external partners
  • Prepare and send appropriate customer refund correspondence, while maintaining up-to-date records
  • Investigate and report on data discrepancies and complex account issues, collaborating with colleagues to resolve them
  • Assist with system improvements, testing, and maintaining process documentation
  • Adhere to GDPR and BACs guidelines when processing refunds and conducting Direct Debit reviews

What you'll need to succeed

You are performance-driven, with a strong commitment to delivering excellent service in a payments environment. Your communication skills are exceptional, both over the phone and in writing, and you maintain a professional demeanor in all interactions. Detail-oriented and conscientious, you take pride in your work, ensuring high accuracy and consistently meeting deadlines. Your strong analytical and problem-solving abilities allow you to navigate complex challenges effectively. Whether working independently or as part of a team, you thrive under pressure and remain focused on delivering quality results.

Essentials: 
  • Proven experience in delivering excellent customer service in a fast-paced, complex environment, utilizing multiple systems and processes
  • Experience working within a team environment, with a flexible approach to meet the team's needs
  • Strong communication skills, both verbal and written
  • Effective time management skills, with the ability to prioritise and manage your own workload
  • Good understanding of payment processes and related practices
  • Intermediate to advanced proficiency in Microsoft Excel
  • Motivated, positive, and personable

Desirables:

  • Knowledge or experience in the renewables or energy sector
  • Awareness of environmental issues and a passion for renewable energy
  • Experience working in a regulated industry
  • Advanced skills in Microsoft Access
  • Familiarity with Ofgem guidance and associated regulations

Benefits you can rely on

Great allowances for hybrid working: 
🏡 £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs. 
🚆 £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs. 

📖 £500 annual development allowance: to spend on your chosen development area, whether that’s in your current role, or future roles.  

🌞 Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance. 
 
💸 Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.

See more of our benefits here.

About Good Energy

We’re Good Energy. Our aim is to help one million homes and businesses to cut their carbon by 2025 – by becoming a one stop shop for everything green… 

We provide 100% renewable electricity bought directly from our community of 2000 independent renewable generators. We install heat pumps, an essential tool for getting homes off gas. We support customers to generate and store their own power, by installing solar panels and battery storage. We also develop innovative tariffs to pay small generators fairly for what they export; and to get households involved in balancing the grid too.  

If you’re ready to make combatting the climate crisis your job, and believe in our values of being, fair, straightforward, focused, and inclusive; then we want to hear from you. Let’s power a cleaner, greener future together.  

Find out more about what makes us different here.  

Our Commitment
We're a Committed Member of Inclusive Employers and value people’s differences - we recognise the strength that they give us. We work hard to be a supportive community where everyone has equal opportunities and we encourage applications from people irrespective of background, circumstances, age, disability, ethnicity, religion or belief, gender identity or sexual orientation.

Where are we?
Our office is based in Chippenham, Wiltshire and is conveniently located near the train station, providing green travel options for travel, as well as fast connections to Bristol, Bath, Swindon and London. The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges. 

We promote work-life balance and flexibility through hybrid working, which combines both remote and office work. It provides our people with the opportunity to tailor their work schedules to suit their individual needs and preferences while maintaining productivity and engagement. 
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