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Application Specialist

Public Sector Resourcing

London
IT

Role

Job Description


Application Specialist (Inside IR35)

Contract Term: 6 Months

Contracting Authority: Cabinet Office

Location: Hybrid - London, Bristol or Manchester

Reporting into the Cloud Operations Manager you will be part of the Applications team who manage the wide range of applications for the Cabinet Office (CO), totalling 10,500 accounts. You will act as a primary escalation point for the service desk, as an Application specialist (3rd Line Support) to help support the department.

You will help ensure that software and applications (cloud based & local based) are securely configured, software updates are maintained and rolled out whilst adhering to the change process, managing and procuring licences, and act as the Subject Matter Expert for the range of applications in Cabinet Office.

As an Application specialist (3rd Line Support) your main responsibilities will be:

  • Be a subject matter expert for the CO suite of existing cloud applications across a mixed operating system estate (Apple, AWS, Microsoft and Google platforms).
  • Conduct application scoping and requirements gathering for any changes to the Official platforms from an IT perspective to allow for effective and efficient working.
  • Work with our project delivery team, service desk, security and other stakeholders to ensure the smooth rollout of new applications, changes and system upgrades.
  • Act as the 3rd line escalation point for the service desk to resolve incidents, service requests and problems for all CO based applications, including VIP support and vendor escalation management.
  • Work closely with the CO security team, stakeholders and vendors, evaluating existing and new applications to ensure they meet our security and data handling policies and requirements.
  • Work closely with the end user computing team to roll out new applications, upgrades, permission reviews, version control and application packaging.
  • Creating documentation for new and existing applications, processes, training materials and service desk knowledge base.
  • Supporting and maintaining legacy bespoke applications.
  • Software patching and updates.
  • Application licence management - ensuring licences are procured, recycled and reused where possible.
  • Improving and updating existing processes and procedures to more efficient and streamlined ways of working.

You'll have relevant experience in:

  • SC Clearance is an essential requirement for this role, as a minimum you must be eligible and willing to undergo these checks.
  • Application management on a variety of operating system platforms including; Windows, Android, Apple OS X, and iOS.
  • Application patching and updating.
  • Experience of managing end user licences in a cloud environment.
  • Experience with Linux, AD, MS Access/SQL/MySQL and web hosting platforms.
  • Experience utilising both M365 and Google Workspaces.
  • Confident in dealing with senior stakeholders and VIPs.
  • Experience with managing workload using an ITSM tool.
  • Understanding of ITIL & Agile methodologies.
  • Support consists of; installation and configuration, licensing management, scoping of new applications following government guidelines on cloud security principles (https://www.gov.uk/government/publications/cloud-service-security-principles/cloud-service-security-principles)

If this role sounds like something that you would be interested in, please click the link to apply or get in touch with karl.robinson@publicsectorresourcing.co.uk

Disability confident

As a member of the disability confident scheme, The Cabinet Office guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.

If you qualify for the above, please notify us on PSRapplications@publicsectorresourcing.co.uk.

We will be in touch to discuss your suitability and arrange your Guaranteed Interview.

Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.

In applying for this role, you acknowledge the following, this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.

Please be aware that this role can only be worked within the UK and not Overseas.
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