Housing Operations Officer

Job Description

Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in Central Bedfordshire who are looking to appoint a Housing Operations Officer for the 3 months ongoing, at the rate of £29 per hour umbrella

Job responsibilities

The role holder will take overall responsibility and a holistic approach to ensuring that complaints are responded to appropriately, within agreed time frames, questioning actions, proposing service and system improvements, and supporting managers and teams.

In most cases, the role holder will be the responsible point of contact for the customer, providing a clear channel of communication and preventing further dissatisfaction. Other duties include:

• Negotiation with and influencing others/stakeholders in a way that achieves the best outcomes/decisions. This will include discussions to understand all aspects of a complaint.
• Undertakes activities to assist with planning improvement actions and ensuring they are implemented, assisting with implementation.
• Liaising with other services in respect of issues raised during complaint investigations, including the Council's Legal Service, Finance, Highways, Public Protection and Community Safety.
• Responsible for ensuring data and records are accurate to aid management and strategic decision making.
• The role is responsible for communicating with a wide range of Housing teams to help ensure that complaints are properly investigated and used to help improve services to customers.

Should your skills match the above please send through your updated CV.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.