Help Desk Administrator

Job Description

Help Desk Administrator
Solihull
£25,000 + Company Benefits

Your new company

• A global Facilities Management Service provider who aim to create a culture of workplace safety and wellbeing

Your new role

• Providing support to the client and answer calls and emails in a professional and timely manner
• Determine the nature, priority of faults based on information provided by the client
• Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders
• Managing the supply chain and drive them to attend within required SLA's
• Driving the engineering team to attend to all callouts within required SLA's
• To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this
• Raise and assign work orders to relevant resources

What you'll need to succeed

• Experience in a similar role
• Ideally have worked within a facilities management department
• Excellent communication skills and the ability to build positive relationships

What you'll get in return

• Industry leading training, support and career development with a company offering long term stability with a world class reputation.
• Extensive and highly competitive benefits package

What you need to do now

If you're interested in this opportunity, please apply through this advert or for further information and a confidential discussion get in touch with Millie Platts.

If this job isn't quite right for you but you are looking for a new position, please apply anyway and we will get in touch to discuss our latest opportunities and your next career move.

Resourcing Group is acting as an Employment Agency in relation to this vacancy.