Deputy Manager

Job Description

Eden Brown Synergy has an exciting opportunity for a Deputy Manager (Domiciliary Care) to join an established and growing Social Care Service Provider delivering CQC compliant Home Base Care and Domiciliary Care for Adults while for Children providing OFSTED compliant Children Residential Care for Looked After Children, Semi-Independent Supported Accommodation Services for Looked After Children and Young People and Support at home and in the Community for Children, Young People And Adults.

The Deputy Manager would be a motivated, ambitious, disciplined, and adaptable manager to lead and manage the Domiciliary Care Department, office and field base in Nottingham.

The purpose of this role is to support the registered manager to provide care, ensuring company and CQC regulations are maintained at all times. Deputise for the manager in their absence

The Deputy Manager would be required to build positive relationships with care staff cohort, managers, have a proven track record in a similar role (Team Leader or Deputy Manager domiciliary care), with extensive knowledge of working and managing a domiciliary care setting.

To qualify for this role you would:

• Relevant management qualification (NVQ Level 3 or higher) or be willing to work towards a relevant management qualification.
• At least 1 year experience as a Deputy Manager or Registered Manager
• Experience supervising staff
• Experience of managing the delivery of social care services as a manager/ registered manager (preferred)
• Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals.
• Ability to support clients with all aspects of their daily living in a manner that respects their dignity, is non- judgmental and promotes their independence, choices and privacy.
• Experience of care services, risk assessment and person-centred care and support.
• Ability to plan and organise workloads effectively so clients receive the services they expect.
• Experience of managing and developing an effective staff team including recruitment, training, supporting and supervising staff.
• Ability to maintain clear written and electronic records and to follow statutory reporting Procedures.
• Experience of financial management desirable.
• Ability to implement policies, procedures and instructions.
• Good administrative skills and computer literacy.
• Enhanced Disclosure from the Disclosure and Barring Service formally known as the Criminal Records Bureau (CRB) Disclosure.
• Full drivers' licence with no more than 6 points and Class 1 business insurance
• Able to work Monday to Friday, with overtime and weekend availability as required

Knowledge and understanding of:

• Excellent understanding of the needs of people who require care and support at home and the provision of homecare services in line with best practice.
• Excellent understanding of the principles of high-quality person-centred care and support and non-discriminatory care practice.
• Good understanding of the regulatory responsibilities of a manager and the law relating to domiciliary care services.
• Knowledge of CQC regulations and business management, Have strong organizational and communication skills, as well as a deep understanding of working in line with policies and procedures in respect of compliance.
• Understanding of systems to maintain confidentiality in relation to customers, staff and the Business.
• Knowledge of health and safety matters in relation to homecare services and risk management.
• Knowledge of how to recognise abuse and safeguarding procedures.

Duties & Responsibilities

• Support the registered manager to provide care, ensuring company and CQC regulations are maintained at all times.
• Deputise for the manager in their absence.
• Manage the safety and quality of the business.
• Be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures.
• Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day-to-day management and delivery of care.
• Understand and monitor health and safety in the workplace and in the field. Act as lead for infection prevention and control.
• Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business. Implement quality management and improvement systems.
• Effectively manage complaints and incidents. Carry out investigations relating to the quality of the service and use findings to make improvements.
• Be prepared to work flexibly to ensure the safe delivery of the service.

Provide Good Service to Clients

• Promote the rights of each client and keep their wishes at the centre of their care and support.
• Make sure that prior to each service commencing, a customer assessment and risk assessment with the client, and/or their chosen representatives, has been completed including what the client needs and would like to achieve from their care and support.
• Make sure a written individually tailored care and support plan has been created and agreed, that respects the client's wishes and promotes their dignity and privacy.
• Agree appropriate risk control measures to reduce identified risks.
• Provide the clients, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns.
• Apply excellent communication skills with clients, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services.
• Keep all information about customers and their families secure and confidential

Lead and Manage Staff

• Manage the effective recruitment, induction and training of the coordinators, Senior Carers, carer and other admin support staff.
• Identify ongoing training needs and ensure staff are up to date with current best practice.
• Ensure there are enough suitably qualified staff allocated appropriately to meet service needs at all times.
• Implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters.
• Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles.
• Carry out appraisals and monitoring of staff performance.
• Ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care workers are sick or absent.

General

• The job holder will undertake any other duties that may be required which are consistent with the grade and responsibility of the post.
• This job description describes responsibilities, as they are currently required. It is anticipated duties will change over time and the job description reviewed regularly during employment.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.