Housing Officer

Job Description

Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in North West London who are looking to appoint a housing Officer for the 3 months ongoing, at the rate of £27 per hour umbrella

Job responsibilities

As a Housing Officer, you will be responsible for managing various aspects of housing operations with a focus on ensuring the well-being and satisfaction of tenants. Your primary duties will include handling Anti-Social Behaviour (ASB) cases, conducting estate inspections, performing tenancy audits, communicating effectively with tenants and stakeholders, managing tenancies, and staying updated on housing legislation.

Key Responsibilities:

1. Anti-Social Behaviour (ASB) Management:

   • Investigate and address reports of anti-social behaviour promptly and effectively.
   • Collaborate with relevant authorities, agencies, and stakeholders to resolve ASB issues.
   • Implement strategies to prevent recurrence of ASB incidents and promote community harmony.

2. Estate Inspections:

   • Conduct regular inspections of housing estates to assess cleanliness, maintenance, and safety standards.
   • Identify and report any repairs or maintenance issues to the appropriate departments for timely resolution.
   • Engage with tenants during inspections to address concerns and gather feedback.

3. Tenancy Audits:

   • Perform thorough audits of tenancy agreements to ensure compliance with regulations and lease terms.
   • Identify any breaches of tenancy agreements and take appropriate actions in accordance with policies and procedures.
   • Maintain accurate records of tenancy audits and related correspondence.

4. Communication Skills:

   • Communicate effectively with tenants, colleagues, and external stakeholders through various channels, including in-person meetings, phone calls, emails, and written correspondence.
   • Provide clear and concise information to tenants regarding their rights, responsibilities, and available support services.
   • Mediate disputes and facilitate constructive dialogue between tenants when necessary.

5. Tenancy Management:

   • Manage all aspects of tenancy administration, including tenancy agreements, rent collection, arrears management, and termination procedures.
   • Offer guidance and support to tenants regarding housing-related issues, such as maintenance requests, rent payments, and tenancy disputes.
   • Work closely with tenants to promote tenancy sustainment and prevent homelessness

Should your skills match the above please send through your updated CV.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.