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Temporary Accommodation Income Officer - Lewisham

Eden Brown Synergy

£23.62 per hour
London
Public Sector and Government

Role

Job Description


Temporary Accommodation Income Officer Needed in Lewisham

Salary: £24.46 UMB

Duration: 6 months

Are you passionate about supporting communities and ensuring fair access to housing? Lewisham Council is seeking a Temporary Accommodation Income Officer to join our team for a dynamic six-month opportunity.

Responsibilities:

Maximizing Rental Income: Manage a caseload of rent accounts, prioritizing income collection while assisting residents in maintaining their tenancies.
Engagement: Interact with residents through phone calls, home visits, or office interviews, offering proactive support.
Financial Assistance: Provide guidance to residents to enhance their income and prevent financial exclusion.
Representation: Represent Lewisham Council in possession proceedings at County Courts.
Documentation: Maintain accurate records, complete legal documentation, and prepare reports in adherence to policies.
Timely Action: Ensure all arrears recovery actions are completed within designated timeframes and comply with standards.
Evictions Support: Attend evictions when necessary, overseeing inventory and arrangements for goods removal and storage.
Collaboration: Liaise with external stakeholders and internal colleagues to address issues and prevent rent arrears.
Performance Targets: Meet individual and team targets for income collection and customer service standards.
Training: Provide training and induction to staff and work placements on operational processes and practices.
Customer Service: Uphold excellent customer service standards across all tasks.
Professional Development: Take responsibility for continuous learning and development.

Requirements:

Previous experience in income collection or related field preferred.
Strong communication and interpersonal skills.
Ability to work independently and collaboratively within a team.
Understanding of relevant policies and procedures.
Commitment to equality, diversity, and health & safety standards.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.