Customer Service Management Apprenticeship

Overview

We are seeking 5 apprentices to join our Customer Service Team this September 2024!

Join us here at Enterprise as a Customer Service Management Apprentice and you'll not only gain a qualification but start building a successful career in management.

We are seeking candidates who are passionate about delivering excellent service, hard working and motivated apprentices to join our team in the Aldershot.

Salary

• £17,850 per annum

Benefits

• Fun & friendly working environment
• 33 days paid holidays a year plus 1 additional day for a personal celebration and another for charity work!
• Our ‘promote from within policy’ means you can go as far as your talent will take you
• Onboarded onto the Customer Service Specialist Level 3 Apprenticeship – a 15 month course, with weekly taught sessions delivered at Farnborough College, regular 1:1 support from industry expert Trainers
• An opportunity to progress to a Level 5 Management Apprenticeship
• Winning wardrobe vouchers at discounted rates
• Convenient town centre location with free parking or a short walk from Aldershot train station
• Well-equipped and professional office facility
• Discounted health and dental plan
• Opportunity to earn Awardco points and redeem on Amazon 

If you are enthusiastic, eager to learn and a great communicator this could be the opportunity for you. You will be provided with all the training and support you’ll need to make a difference, be a success and forge a future career within our global business. 

You will initially undertake a Level 3 Customer Service Specialist Apprenticeship. We are a company that really does reward hard work and if you perform within this period, you will have the opportunity to progress to a Level 5 Management Apprenticeship.

An apprenticeship is a fantastic route into the sector. It offers a great opportunity to get real work experience while you gain qualifications and earn a salary.

It's great that you're thinking about joining us. But first, you should learn a little about who we are and what we stand for:

Enterprise Mobility is a family-owned, world-class portfolio of brands. We operate a global network that covers nearly 100 countries, nearly 80,000 dedicated team members, and nearly 1.7 million vehicles taking customers wherever they need to go. In any way you want to think about it, we lead the transportation service industry.

How did we get here? The fact is, we owe our success to each and every one of our people. That's why we empower everyone on our team with opportunities for growth. Our mission, along with our uncompromising commitment to customers, has made Enterprise a genuine success story and a truly special place to work.

For more information, check out Vanessa's Story and lots of other great stories on our website to see why apprenticeships with Enterprise are the place to be! 

Responsibilities

During the first stage of your career, you will learn everything about providing great customer service in our UK Contact Centre’s Business Rental Department. This will provide you with a solid foundation to progress to a future career in management.

During the first year, your responsibilities will be:

• Providing exceptional customer service via the telephone and via written communication
• Providing administrative support to your team, departments and branches 
• Updating internal databases and systems with a commitment to attention to detail 
• Building internal and external relationships and communicating on a variety of levels

Qualifications

• A customer first mentality with great communication skills both verbally and written
• Good PC skills
• High level of attention to detail
• Enjoy working as part of a team
• Organisation skills
• Enthusiastic and willing to learn
• A Levels or equivalent would be advantageous
• Must be able to commute to our Aldershot office and Farnborough College of Technology

Additional Information

• Regardless of your socio-economic and educational background, Enterprise will always look at how you perform against our competencies and will judge you on that alone.
• Please let us know about any accommodations you may need to participate in our recruitment process.
• Aldershot has great transportation links to other areas in Hampshire and Surrey such as: Farnborough, Farnham, Camberley, Fleet, Basingstoke, Guildford and Woking.