Customer Service Coordinator

Job Description

? Join Our Team as a Customer Support Coordinator! ?

Are you passionate about delivering exceptional customer service and thrive in a dynamic 24/7 operation? Were seeking a dedicated individual to join our team in a crucial role as a Customer Support Coordinator.

Role Overview:
The successful candidate will act as a pivotal point of contact for both internal and external customers, providing top-notch customer support in a 24/7, 365 operation. This role demands strong communication skills, the ability to work independently, and consistent efficiency. Communication channels include telephone, email, and proactive alerts, all aimed at achieving optimal customer satisfaction.


Role Responsibilities:

? Provide a single point of contact for all customers.
?️ Administer data entry and system updates on internal and client systems.
⚙️ Deliver high-quality support during critical periods, minimising downtime for businesses.
? Take end-to-end ownership of service tickets (reactive calls & T&M's) through resolution, ensuring accountability for customer support levels.
? Oversee the correct escalation of customer concerns.
⏰ Increase the speed of resolution time for all inquiries and service tickets.
? Aid in customer retention and liaise with FM teams for maintenance issues.
? Manage and report critical alarms from various systems.
Role Objectives:

Telephone Management: Receivership & distribution of inbound calls.
Communication: Day-to-day management of the customer to ensure satisfaction.
Ticket Management: Day-to-day ticket & queue management/allocation for reactive, T&M, and PPM.
Third-Party Management: Build & manage supplier relationships related to ticket management.
Qualifications and Skills:

? Excellent Customer Service skills with a strong customer focus.
? Self-motivated, disciplined, and adaptable to change.
? Excellent interpersonal skills and ability to work effectively as part of a team.
? Fluent communication, both oral and written.
? Willingness to be flexible and participate in all areas.
? Good knowledge of Microsoft Office.
⚖️ Compliance with Health & Safety requirements.
Experience and Qualifications:

? Good working knowledge of Customer Service.
? Experience managing customer relationships and ticket management in a service background.
? Background in working with systems.
? A good standard of formal education.
If youre ready to make a significant impact in a challenging and rewarding role, apply now by sending your resume to [Your Email Address] with the subject line _Application for Customer Support Coordinator - [Your Full Name]._ Join us in delivering outstanding customer support and contributing to our teams success!

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Resourcing Group is acting as an Employment Agency in relation to this vacancy.