Customer Liaison Office - Tamworth

Job Description

Our client who is one of the largest FM providers in the UK are currently recruiting for a Customer Liaison Officer to join their team on Temp to Perm or permanent for the right person to be based on one of their clients sites in Tamworth , West Midlands.

• To provide consultation and support to residents prior to, during and after works to their homes,ensuring high levels of customer satisfaction
• Managing the customer/resident journey whilst following the client and company engagement procedures
• To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department
• Carry out choice events, consultation events and individual consultation with residents regarding future work.
• process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence
• Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client's customer care team where appropriate
• Agree access arrangements with the resident and book appointments to enable the work to their home. Organise and provide support needs: packing boxes, dust sheets, storage and other facilities
• as required and agreed.

Who are we looking for?

• Previous experience within a customer service based role
• Previous resident liaison experience within the construction / social housing sector (desirable)
• Basic understanding of construction and social housing (desirable)
• Familiarisation of GDPR regulations
• Computer literate in MS office

Resourcing Group is acting as an Employment Business in relation to this vacancy.